GRANICUS INCIDENT LOG - 2021
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LATEST UPDATE: 3/23/2021, 1:46:22 PM

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DATE:
ISSUE:
SYMPTOMS:
RESOLUTION:
CAUSE:

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DATE:
ISSUE:
SYMPTOMS:
RESOLUTION:
CAUSE:

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DATE: 12/2021
ISSUE:
- Package cannot be created



SYMPTOMS:
- Unable to create the packet including all backup files

RESOLUTION:
- Remove password protection from attachment(s)

CAUSE:
- Attachments were submitted with password protection, voiding processing though Granicus 

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DATE: 09/2021
ISSUE: Video does not show after being published

SYMPTOMS:
- No icon/link for video
- In agenda detail view video icons show, but link is malformed, ID1 parameter missing:
https://elpasotexas.legistar.com/Video.aspx?Mode=Granicus&ID1=&ID2=2593

RESOLUTION:
- Repeat meeting import until process generates link

CAUSE:
- Suspected interruption in Granicus-side processing queue, possibly network speed issue

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